Contact
There is no contact form here, and that is on purpose.
Here is where a message actually goes, and what belongs in each place.
Already have a workspace
The chat inside the app skips the introductions.
Open Need Help? at the bottom of the sidebar and pick Live Chat. It arrives with your workspace and plan attached, so nobody has to ask which account you are on or what you are paying for.
The first time you open it, Elean asks permission to turn the support chat on — it runs on Intercom, which is named in our DPA. You can switch it back off in Settings → Security.
Need Help?
- Live Chat
- Documentation
- API Reference
- Community
Elean support
Sees your workspace and plan
No workspace yet, or it needs to be in writing?
Both mailboxes are read by the people who build Elean. There is no tier one.
Something is broken or confusing
Bugs, questions about how a feature works, account and billing problems, and anything you would otherwise ask in the chat. Also the address for data requests under the GDPR — it is the one named in our Privacy Policy and DPA.
[email protected]Enterprise, pricing, and larger teams
Enterprise quotes, questions about seat counts and annual billing, invoicing details, and security or procurement paperwork before you commit.
[email protected]Rather just try it yourself?
Free plan, no card required.
